Is there an additional fee for bringing a dog along during my stay?
03 April 2024
Yes, there is a pet fee of EUR 15.00 per night for dogs of any size. However, please note that dogs are not permitted in the main restaurant. 62 photos
CROWNE PLAZA HAMBURG-CITY ALSTER BY IHG, Hamburg – A Smart Stay in the City
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Key details
About the Hotel
Graumannsweg 10, Hamburg, 22087,
- Close to Domkirche St. Marien
Great
8.7
9.1
4.3
4-star business hotel in central Hamburg
Amenities
Crowne Plaza Hamburg-City Alster offers extensive amenities tailored for both relaxation and productivity. The hotel hosts a
Rooms
All guest rooms at Crowne Plaza Hamburg come with redesigned furnishings such as integrated desks and spacious beds, along with powerful rain showers. For guests seeking additional comfort,
Location
Located near
Business Facilities
The hotel includes nine meeting rooms that provide natural lighting, suitable for various events from business meetings to casual gatherings.
Dining
Dining options include a fully renovated restaurant serving an
Highlights
Sustainability: Green Key certified for environmental focus
Dining: fully renovated restaurant with international cuisine
Business Facilities: nine meeting rooms with natural lighting
Wellness: spa offering sauna and fitness options
Must-do experiences
- Stroll around the Alster Lake for stunning views and fresh air.
- Taste traditional Labskaus at the historic Paulaner im Deutschen Haus.
- Visit the stunning Elbphilharmonie for breathtaking architecture.
- Explore Speicherstadt, the world's largest warehouse district, at dusk.
- Check out the Fischmarkt on Sunday mornings for fresh seafood and vibe.
Choose the Room
From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
- Standard King Room2 persons20 sq. feet1 King-size bedAir conditioningHeatingroom details
- Premium King Room2 persons24 sq. feet1 King-size bedAir conditioningHeatingroom details
- Standard King Room Alster View2 persons21 sq. feet1 King-size bedAir conditioningHeatingroom details
Show all rooms
Check Dates & Room Rates
See what's available for your travel dates
September 2026 - September 2027
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Check-in/ Check-out
Amenities
Thoughtfully designed amenities for a comfortable & memorable stay
General
- No smoking on site
- Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- Pets allowed for a fee
- Security
- Luggage storage
- Locker room
- Lift
- Vending machines
- Smoke detectors
- Electric vehicle charging station
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Cycling
- Billiard tables
Guest Parking
- Electric kettle
Services
- Pet amenities available
- Room service
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- In-room breakfast
- Restaurant
- Snack bar
- Bar/ Lounge area
- Packed lunches
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Children's menu
Spa & Leisure
- Spa lounge
Room features
- Air conditioning
- Heating
- Soundproofed rooms
- Sitting area
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Parquet floor
Show more
Dining Onsite
Crowne Plaza Hamburg-City Alster tantalizes with a diverse array of dining options that blend local flavors and international delights. Guests can savor delightful culinary experiences in warm, modern settings, creating the perfect atmosphere for both casual meals and special occasions.
Crowne Plaza Hamburg-City Alster By Ihg Location
Graumannsweg 10, Hamburg, 22087,
Explore Hamburg
Local Insights
Hamburger Kunsthalle
19 minutes' walk
Art museum featuring works from medieval to modern. Unique for its stunning architecture and rotating exhibitions.
Miniatur Wunderland
30 minutes walking
World's largest model railway exhibition. It's known for intricate detail and themed miniature landscapes.
St. Michael's Church
35 minutes walking
Iconic baroque church offering panoramic views. Famous for its beautiful interiors and history.
Internationales Maritimes Museum Hamburg
30 minutes walking
Museum showcasing maritime history. Notable for its extensive ship model collection and exhibits.
Planten un Blomen
30 minutes walking
A serene urban park featuring botanical gardens and water light shows. Ideal for relaxation and leisurely strolls.
Hiking at Naturschutzgebiet Wittmoor
15 minutes' drive
Nature reserve offering trails through woods and wetlands. Perfect for outdoor enthusiasts and thrill-seekers.
Spanische Treppe
6 minutes' walk
Charming Italian restaurant with a cozy atmosphere. Known for wood-fired pizzas and fresh pasta dishes.
Vezos
6 minutes' walk
Mediterranean restaurant famed for seafood dishes and a vibrant ambiance. Offers vegetarian options too.
Ernst Deutsch Theater
10 minutes' walk
Renowned theater showcasing diverse productions. Family-friendly performances and cultural events are regular.
Reeperbahn
45 minutes walking
Famous nightlife district buzzing with bars, clubs, and live music. Popular for late-night entertainment and activities.
Getting around
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Property information and rules
Check-in
from 15:00-23:59
Check-out
from 01:00-12:00
Guest Parking
Private parking is possible on site at true.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
The hotel offers a full breakfast at the price of EUR 22 per person per day.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are allowed on request.
Languages
English, German, French, Spanish, Italian, Dutch, Portuguese, Turkish
Year renovated:
2009
Number of floors:
7
Number of rooms:
464
Former name
crowne plaza hamburg-city alster, an ihg hotel
Guest Ratings & Reviews
Real Guest Experiences & Ratings
Show moreShow less
Pros
Excellent location
Comfortable room
Hearty breakfast
Excellent customer service
Cons
Smoking near door
Impolite staff
Guest reviewsbased on 2523 reviews
Ray from United States
Family with children
Standard King Room Alster View
3 nights in November 2025
|
Reviewed: January 17, 2026
9.3/10
Wonderful Stay Near Alster!
quiet setting comfortable temperature restful sleep very comfortable bed
The room offered a quiet setting. It included climate control, ensuring a comfortable temperature. I appreciated the blackout curtains, perfect for restful sleep. The bed was very comfortable, promoting relaxation after long days.
The minibar prices looked slightly high.
Location
9/10
The hotel provided convenient access to public transportation. The proximity to the metro and bus lines made travel simple. A taxi ride to the city center was also quick.
Dining
9/10
The breakfast included diverse options, like fresh croissants. The hotcakes tasted delicious, displaying appealing plating too! The staff proved attentive.
Service
10/10
The staff at the reception were helpful and kind. The service culture fostered a genuine and honest atmosphere among the staff.
0 Helpful
|
Nathaniel from United Kingdom
Single
premium king room
3 nights in November 2025
|
Reviewed: January 16, 2026
6/10
small bathroom shower door
The staff member i met at the front desk was very polite and helpful. It was definitely a good start.
I found the room size rather disappointing for the price i paid. the bathroom was especially small. It felt cramped. water ended up all over the floor because of the shower door.
0 Helpful
jacob from germany
Family with children
standard king room
3 nights in October 2025
|
Reviewed: December 12, 2025
9.0/10
quiet stay near alster lake
quiet location comfortable bed clean bathroom
the hotel was located in a quiet residential area. public transport was nearby. my room included a safe, refrigerator and air conditioning. i found the bed very comfortable. the bathroom was beautifully appointed. it had toiletries.
Location
9/10
the hotel sits on a quiet residential street. i appreciated its easy access to the st georg neighborhood. the central station is walkable, but luggage would be a challenge.
Service
10/10
the staff members were professional. they were also friendly and smartly dressed. i found everyone ready to help with my needs .
Dining
9/10
i thought the breakfast was excellent. it had a fantastic choice in a pleasant breakfast room. the hotel offered many options to suit all dietary requirements.
Facilities
8/10
The room was spacious and comfortable. it had tea and coffee making facilities. i had to be patient whilst waiting for a lift. One was out of commission. there are three lifts.
0 Helpful
|
John from United Kingdom
Family with children
Standard King Room Alster View
3 nights in November 2025
|
Reviewed: December 11, 2025
9.0/10
Excellent Stay Near Alster
spacious room fresh food sauna facilities
I found the room spacious and clean. The breakfast included many options and fresh food. The sauna facilities are a great bonus (I used them every evening!).
The elevator wait times were occasionally a little long. ONE of three elevators was temporarily out of service.
Dining
9/10
The breakfast offered a wide range of foods and drinks. Fresh items were brought out regularly, ensuring good quality. A bonus omelette chef made custom omelettes each morning.
Location
9/10
The hotel is situated a comfortable walk from the city center. Several restaurants and shops are within walking distance. The area around the hotel is beautiful and inviting for evening strolls.
Facilities
9/10
The room included tea and coffee making facilities for convenience. The bathroom was clean and tidy. It provides necessary amenities. Reception staff were pleasant and efficient during check-in.
0 Helpful
|
layla from sweden
Single
standard king room
3 nights in October 2025
|
Reviewed: November 25, 2025
9.0/10
efficient stay
quiet room helpful staff great breakfast
the location was near the lake. a garage was also available. breakfast was great, with a lot of variety. the staff was attentive, and the room was quiet.
the shower had a small door and the water ended up on the floor. the shower floor could be more non slip. it was something to consider.
Facilities
9/10
the hotel features a gym equipped with treadmills and stationary bikes, offering fitness options. there is also an on-site parking garage available who arrive by car, ensuring convenient and secure parking.
Service
9/10
The staff were very efficient and helpful at all times. the reception desk operates 24/7. This ensures assistance is always available. the staff were friendly and professional and provided excellent service throughout my stay.
0 Helpful
|
Isaac L from Israel
Couple
Standard King Room
4 nights in June 2025
|
Reviewed: August 28, 2025
9.0/10
Quiet Area Stay
quiet area good options super calm place good breakfast
I found the location to be in a quiet area. It was close to the metro. The breakfasts had good options. The neighborhood added to the quiet setting.
The hotel maybe require more omelet chef. The queue to enter each morning takes a while, and the amount of staff may be insufficient.
Service
9/10
The staffs service attitude showed in everyone, from check-in to breakfast. I found them honest and genuine. A staff helped find a room.
Facilities
9/10
The hotel provide access to lake. I used the sauna and the gym. I walked 8 to 10 minutes to the U-bahn.
Rooms
9/10
My room include toiletries. The room include a bed with two duvets and soft pillows. I find my room super clean clean. It was well equiped with a decent WIFI signal.
0 Helpful
|
Show more reviews
Questions of the users
About Crowne Plaza Hamburg-City Alster By Ihg
Are bicycles allowed in the guest rooms, and is there a secure storage area for them?
15 June 2024
Bicycles are not permitted in the guest rooms, but there is a secure bike storage area in the garage accessible only with a room key card. Are there electric vehicle charging stations available on-site?
22 July 2024
Yes, there are two electric car chargers available, but usage is subject to availability and is included in the parking garage fee of EUR 25.00 per day. Can parking spaces be reserved in advance, and what is the nightly fee?
09 September 2024
The parking garage charges EUR 25.00 per night per car, and reservations for parking spaces are not necessary. Is it possible to have twin beds in both rooms I plan to book?
14 October 2024
Yes, guests can request twin beds during the booking process, and the hotel will do its best to accommodate this preference. Are the hotel windows capable of being opened?
25 November 2024
To fully open the windows, guests must sign a waiver at the reception for safety reasons. Is there a facility to charge an electric vehicle at the hotel?
05 December 2024
An electric vehicle charging station is available in the parking garage, but spaces cannot be reserved in advance. Is there a cost for bicycle storage, and can I store multiple bikes?
12 January 2025
Bicycle storage in the parking garage is free of charge, and up to two bicycles can be stored without any fees. Do guest rooms come with a kettle for making tea or coffee?
20 February 2025
All guest rooms are equipped with kettles for preparing tea and coffee as part of the in-room amenities.Next best alternative
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